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Employee Spotlight:  Albert Hepp
Customer Service Manager and Real Estate Broker

Summary:
  • Experience with thousands of real estate transactions and involved in the transfer of over $250 million worth of homes.
  • Frequently quoted in industry leading media such as CNN/Money, the Wall Street Journal, the Star Tribune, and more.
  • Believes in answering the telephone live and responding to emails within minutes.
  • Consistently recognized for excellence and leadership by peers and industry associations.
  • Committed to serving the community through extensive volunteer and leadership commitments.
  • Earned first real estate license in 1989, Licensed Minnesota Real Estate Broker since 1992.
Background:

Albert is a leader in the Twin Cities real estate industry. Since 1992, Albert has been involved in thousands of real estate transactions involving over $250 million dollars worth of property. His experience "gives great comfort to BuySelf Realty customers because they know that in the rare event of a problem with their transaction, I have been deeply involved in so many transactions that I will have the knowledge and resources to find a solution." According to Hepp "Many of our customers choose BuySelf Realty because they want to avoid new companies or Realtors that don't have substantial real estate transaction experience."

The entire BuySelf Realty service team and Albert pride themselves on their involvement with their customers. "I make sure that I speak with nearly all of our customers, at least once and often many times, to make sure they are informed and feel comfortable with the transaction." Albert emphasized the team's focus on answering the telephones live and answering emails within an hour if not minutes "People today don't want to leave a voicemail, so we answer our phones live and take care of the question immediately. They don't want to wait and be called back, and we pride ourselves on being responsive."

Some previous BuySelf customers have singled out Albert for impressive service: Richard Forbes of Bloomington said "I rated BuySelf Realty a 10 (on a scale of 1 to 10) for responsiveness…and we would like to thank Albert for all his help." Another customer said "He answered my call on Sunday, that was great and more than I expected."

Industry Associations and Albert's peers have consistently recognized his leadership with appointments to numerous committees at the Minneapolis and Minnesota Association of Realtors, including the prestigious Governmental Affairs committee in 2001, 2002, 2003, 2004, 2005, and 2006. Albert emphasizes that "the recognition is nice, but we focus on our customers and what is important to them" to sustain the company's success.

Albert is frequently quoted in the leading business and consumer magazines, such as:
  • The Wall Street Journal
  • CNN/Money
  • Star Tribune
  • KSTP-ABC News
  • Money Magazine
  • Real Estate Intelligence Report
  • Angie's List
Albert has also been a leader in community service, which he says "is the reason I work in real estate" because he can help his customers while he does community work. He spoke of a recent afternoon where he worked with "some people from the orphanage, but interrupted my volunteer work whenever a customer called with a question. We finished the work, and the orphanage staff was thrilled to be using our equipment and other resources." His countless hours of volunteer work resulted in his election as President of the Minneapolis Junior Chamber of Commerce, an organization dedicated to building leadership skills through community service. He has substantial accomplishments in leadership positions for causes as diverse as:
  • Minority collegiate scholarships,
  • Christian Organizations helping street children and orphans in Tijuana and Tecate, Mexico,
  • AIDs treatment charities,
  • Junior Achievement for Inner City children, and
  • Cornerstone Ministries for Christian Outreach and Support to the economically disadvantaged.
Albert started in real estate in 1989, received his Bachelor's Degree in Real Estate and Accounting from the Ohio State University in Columbus, Ohio. In 1991, he moved to the Twin Cities and soon became an active member of the real estate industry.

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